At VoxelStudio, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and use our services. By accessing our website, you agree to the terms outlined in this policy.
1. Information We Collect
We collect two types of information from you:
Personal Information:
This includes any information that can personally identify you, such as your name, email address, phone number, billing address, and payment details. We collect this information when you register for an account, make a purchase, or contact our support team.
Non-Personal Information:
This includes information that does not directly identify you, such as your IP address, browser type, operating system, and usage data. This data is collected automatically through cookies and other tracking technologies to help us improve our website and services.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process your orders and deliver the 3D assets you purchase.
- To provide customer support and respond to inquiries.
- To send you marketing communications, promotional offers, or updates (only if you have opted-in to receive them).
- To improve our website and services based on your usage data and feedback.
- To comply with legal obligations, resolve disputes, and enforce our agreements.
3. Data Security
We take the security of your personal information seriously and implement a variety of technical and organizational measures to protect it. These measures include encryption, secure payment processing, and limited access to sensitive data within our team. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
4. Sharing Your Information
We do not sell, rent, or share your personal information with third parties, except as follows:
- Service Providers: We may share your information with third-party service providers (e.g., payment processors, hosting companies) who assist us in operating our website and fulfilling your orders. These service providers are contractually obligated to keep your information confidential and use it only for the purposes for which we’ve hired them.
- Legal Compliance: We may disclose your information if required by law or in response to a subpoena, court order, or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction. You will be notified of any such transfer and how it may affect your personal information.
5. Cookies and Tracking Technologies
We use cookies and other tracking technologies (such as web beacons and analytics tools) to collect non-personal information about your browsing activities. This allows us to analyze website traffic, personalize your experience, and improve our services.
You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
6. Your Rights and Choices
You have the right to:
- Access and update your personal information: You can view and update your account details at any time through your account settings.
- Opt-out of marketing communications: If you no longer wish to receive promotional emails, you can unsubscribe by following the link provided in each email.
- Request data deletion: You can request that we delete your personal information by contacting us at support@voxel-studio.net. Note that we may retain certain information as required by law or for legitimate business purposes.
7. Third-Party Links
Our website may contain links to third-party websites that are not operated or controlled by us. This Privacy Policy applies only to our website, and we are not responsible for the privacy practices of other sites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Children’s Privacy
Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
VoxelStudio
House number 600D, Street 2, District 203, Quarter 10K6, City 06, Cambodia, Phnom Penh, Mekong.
Email: support@voxel-studio.net
Phone: +855889359709